Store Policy

Annlettering

Store Policy

How do I change or cancel my order? All orders are final. No cancellations or changes can be made.


What is the estimated domestic shipping time? All orders are shipped via USPS within 5 business days from when you placed your order and may take up to 10 days to arrive due to impacts of Covid-19. Other delays may occur due to adverse weather and holidays.


Do you offer international shipping Yes. International shipping is available for select items.


Do you offer shipment tracking? U.S. Standard Shipping ($4) comes with tracking. Your shipping confirmation email will include a USPS tracking number. Tracking information may take 24-48 hours to update its current location. Sticker-only orders with free shipping do not have tracking Customers may purchase Sticker Shipping Upgrade for extra protection in a rigid mailer and tracking.


What is the refund or exchange policy? All sales are final. As a small business, I can't afford to accept returns or exchanges.


What if my order is lost? On rare occasions, USPS may lose or mis-deliver your package, or it could be stolen after delivery. Unfortunately, I cannot be responsible for these incidents once it is in the hands of USPS. If you have been tracking your shipment and believe your mail is missing, please first file a report with USPS then contact us at info@annlettering.com with your order information. Sticker-only orders do not have tracking. If you don't receive your order after 10 days from the marked as shipped date, please contact us at info@annlettering.com.


What if my order arrives with damage? I pack all orders carefully to handle any distress that may occur during shipping. If you received a damaged item, contact info@annlettering.com within 3 days of receiving your order. Please include documentation of damaged products and packaging.


What if I receive the wrong item? I will do my best to ensure you have the right products. If I made a mistake, please email info@annlettering.com with documentation of wrong products within 3 days of receiving your order and I will fix this.


Why do the colors of my purchase appear slightly different from the pictures online? Colors may vary slightly between web and physical product due to different screen settings across multiple viewing devices. For digital downloads, printing quality and color will also vary depending on your printer, its color profile settings, and your paper choice.

Can I resell your products? No, all products are for personal use only. Reselling of any kind (including repurposing/adapting) is not permitted. Please contact info@annlettering.com for wholesale inquiries.


Can I share my digitally downloaded purchases with multiple people? No, digital purchases such as printable art are for personal use or as a gift. Please do not share the digital files or use any part for commercial use.