Store Policy

Annlettering

Store Policy


*Shipping days can't be guaranteed. If your U.S. order shipping fee totals $4 or more at checkout, it will be shipped via Domestic Standard. If the U.S. order shipping fee is under $4, it will be shipped via Domestic First Class Letter. 

All prices are in USD. International buyers are responsible for any custom duties/taxes that may be due in your countries. 


What is the estimated order arrival?
Please refer to the chart above. All orders are processed within 3 business days from when you placed your order, unless stated otherwise. Due to the impacts of Covid-19, all orders are arriving 2-4 days later than usual. Other delays may occur due to adverse weather and holidays. 


What is the refund or exchange policy?
All sales are final. As a small business, I can't accept returns or exchanges.


Can I change or cancel my order?
All orders are final. No cancellations or changes can be made as orders are often packed and shipped within the hour of order placement. 


If an error was made with the mailing address or name, please contact us at info@annlettering.com ASAP. Customers are responsible for new shipping fees if re-shipment is needed. 


Lost or Stolen Mail 
I'm not responsible lost or stolen mail. If your order includes tracking and you believe your mail is lost, please contact us at info@annlettering.com and a USPS claim will be filed on your behalf. 


If an order is returned to us due to customer error (incorrect name, address, or package refusal), then the customer will be responsible for re-shipment fees. If the order is returned to us due to USPS error, a re-shipment will be made free of charge. 


Orders mailed with Domestic and International First Class Letter do not have tracking. Contact us if you don't receive your order after 14 days/Domestic or 30 days/International from the marked as shipped date. 

If customers would like a re-shipment to replace the lost or stolen goods, customers may be responsible for re-shipment fees.


My order was canceled by you?
Orders may be cancelled due to insufficient inventory, invalid use of promotional codes, or other reasons. You will receive a full refund including shipping charges for any orders cancelled by us. 


My order arrived with damage
All orders are carefully packed to handle any distress that may occur during shipping. If you received a damaged item, contact info@annlettering.com within 3 days of receiving your order. Please include documentation of damaged products and packaging.


I receive the wrong item
I will do my best to ensure you have the right products. If I made a mistake, please email info@annlettering.com with documentation of the wrong products within 3 days of receiving your order.


Why do the colors of my purchase appear slightly different from the pictures online? Colors may vary slightly between online photos and physical product due to different screen settings across multiple viewing devices. For digital downloads, printing quality and color will also vary depending on your printer, color profile settings, and paper choice. 

 

Can I resell your products?
No, all products are for personal use only. Reselling of any kind (including repurposing/adapting) is not permitted. Please contact info@annlettering.com for wholesale inquiries.


Can I share my digitally downloaded purchases with multiple people?
No, digital purchases such as printable art are for personal use or as a gift. Please do not share the digital files or use any part for commercial use.